Privacy & Terms.
Two short documents that make our operating principles enforceable: what we do with your data, and how we price our work. Written in plain language because ambiguity is not in your interest.
Privacy Policy
1.1What we collect
During an engagement we handle two categories of information: (a) engagement data — scope, timelines, deliverables, and correspondence you provide to run the engagement; and (b) client operational data — the data we access under NDA to perform ANOI-6 diagnosis and delivery work. We do not deploy advertising trackers, analytics cookies, or third-party audience pixels on this website.
1.2How we use it
Exclusively to deliver the engagement you engaged us for — diagnosis, roadmap, build, and companion services. We do not resell client data. We do not use client data to train models offered to other clients. Case-study disclosure requires your written authorization and uses anonymized data only.
1.3Data ownership & return
Your data is yours. On engagement end or your request, we return or irretrievably delete client operational data within 30 days, retaining only what is required for our own compliance records under our contractual obligations. ANOI-6 working papers are delivered to you in full.
1.4Confidentiality & security
A mutual NDA is executed before any diagnosis begins. Access to client operational data is restricted to named engagement personnel under role-based controls. Data in transit and at rest is encrypted. Case disclosure is subject to dual written authorization — yours and the engagement lead's.
1.5Cross-border
Where an engagement spans jurisdictions (e.g. China and Europe), data handling follows the governing law specified in the engagement letter and any applicable data-transfer agreement. We will not move your data across a border without disclosing it in writing.
1.6Changes
Material changes to this policy are communicated to active clients in writing before taking effect. This page reflects the current version.
Terms of Service
2.1Engagement structure
Every engagement begins with an ANOI-6 diagnosis under a fixed-scope, fixed-fee letter. Roadmap, Build, and Companion services are scoped based on diagnostic findings — we do not sell delivery services to a client we have not diagnosed. All scope, fees, and timelines are documented in a written engagement letter signed before work begins.
2.2Vendor neutrality — contractual
We do not resell software, accept referral fees, or hold equity in any technology vendor. This is stated in every engagement letter. Where we recommend a vendor, the reasoning is documented and auditable by the client. Our commercial interest is structurally aligned with the client's outcome, not with any platform's sales.
2.3Pricing model
We price by operational change and working systems, not by hours or pages. Diagnostic engagements are fixed-fee. Build and Companion engagements define measurable outcomes and milestone-based fees. If a deliverable does not meet its defined acceptance criteria, it is remediated at no additional cost.
2.4Build-with principle
Every Build engagement pairs Rilsey practitioners with client team members. We consider a delivery failed if the client's team cannot operate the system without Rilsey present within 90 days of handover — and we remediate accordingly.
2.5Intellectual property
Deliverables produced under an engagement — ANOI-6 working papers, roadmaps, workflows, and built systems — become the client's property upon full payment of the engagement fee. Pre-existing Rilsey methodologies (the ANOI-6 framework itself) remain Rilsey's IP, licensed to the client for internal use.
2.6Limitation of liability
Our liability is limited to the fees paid for the engagement giving rise to the claim. We are not liable for indirect or consequential damages. Nothing in these terms limits liability that cannot be excluded under applicable law.
2.7Governing law
Engagements are governed by the law specified in the engagement letter — typically the law of the jurisdiction where the client is headquartered. For China-based clients, the People's Republic of China law applies; for Europe-based clients, the applicable EU member-state law applies.
2.8Contact
Questions about this policy or our terms: hello@rilsey.com. We respond within two business days.