Case 01
National retail chain
3,000+ stores · ¥5B+ annual revenue · China
Insight + Build
14 weeks
Workflow + Agents
Situation
The client had deployed a demand-forecasting tool across 3,000 stores. Store managers were overriding AI recommendations 80% of the time. The CIO insisted the model was accurate; the COO insisted the managers knew better. Both were right — the workflow around the tool was broken.
ANOI-6 · Entry vs. Exit (composite 2.1 → 3.5)
DimensionEntryExit
Strategy2.13.5
Data2.43.7
Workflow1.33.3
People1.63.1
Governance2.03.4
Stack3.23.8
What we delivered
- Store replenishment workflow redesign
- Demand-forecasting agent into production
- Decision-rights matrix for store managers
- 90-day handover to client ops team
What moved
72h → 6hStore replenishment decision cycle, end to end.
−31%Stock-out incidents at top-quartile stores within one quarter.
100%System operable by client team without Rilsey present after 90 days.
"The diagnosis told us what we already suspected but couldn't prove — that our stack was fine and our workflow was the problem. Six months later the score moved because we fixed the workflow, not because we bought more tools."
— VP Operations, anonymized